Mercure Surabaya Grand Mirama, Surabaya

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About the Hotel

Jl Raya Darmo 68 - 78, Surabaya, Indonesia, 60264

Great

8.0

7.3

/10

4.1

4.4

“The location was fantastic, just a short taxi ride to attractions!”view full review

Mercure Surabaya, a 4-star mid-scale hotel on the main business route, offers 257 rooms with modern accommodations, featuring free WiFi throughout, complimentary parking, and a business center accommodating up to 2000 persons.

Premium Room Amenities

Contemporary rooms at Mercure feature 42-inch LED TVs with international cable channels, premium bedding, and fireplaces. Executive Suites on the highest floors provide city views with VIP butler service and separate living rooms.

Diverse Dining Options

Four dining outlets include Lanhua Restaurant serving Chinese cuisine with 3 private dining rooms, and Trimurti Restaurant offering all-day Indonesian and Western dishes. The American-style coffee lounge presents live entertainment from 6 PM.

Leisure and Wellness

The Oasis swimming pool features a pool snack bar and garden arrangement. The on-site spa and wellness center provides massage services, while the 24-hour front desk assists with car hire and babysitting.

Central City Location

The Mercure Surabaya stands 2 miles from Gubeng and 12.5 miles from Juanda Airport. Within a 5-minute drive, guests reach Mpu Tantular Museum and Surabaya Town Square, while Tunjungan Plaza shopping center and the Zoo are nearby.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family King Studio Suite

2 persons

48 m²

1 King-size bed

Shower

Bathtub

room details

Classic Superior King Room City View

2 persons

24 m²

1 King-size bed

Shower

Air conditioning

room details

Classic Room King Bed

2 persons

24 m²

1 King-size bed

Shower

Air conditioning

room details

Classic Superior Twin Room City View

2 persons

24 m²

1 Single bed

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Japanese Cuisine

“I had an excellent romantic dinner at Ebisu Japanese Cuisine. The sukiyaki, salmon sashimi, and sushi rolls were great and the service from Dina was really good. Each dish was prepared fresh, and I truly appreciated the effort that went into the meal. It was a good dining experience that I can't wait to repeat.” view full review

Comfortable & Unique Room

“I stayed in one of the newly renovated rooms at Mercure Surabaya, and I was impressed by the unique decoration that highlights a subtle 'Java' style. The room was spacious, clean, and the large comfortable bed made for a great night's sleep. I appreciated the well-stocked bathroom amenities that added to the overall comfort of my stay.” view full review

Good Entertainment Options

“The hotel provided a variety of entertainment options, which I greatly enjoyed during my stay. The TV channels were numerous, offering enough variety to accommodate diverse preferences, making my downtime quite enjoyable. It was a great way to unwind after a busy day.” view full review

Relaxing Pool Experience

“Despite the rainy weather on my visit, the hotel's pool area was inviting and well-maintained. I loved the tranquil atmosphere that allowed me to relax and escape from the hustle and bustle of the city for a while. I did not get the chance to swim, but the ambiance encouraged a serene leisure experience.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Vending machines
Fireplace
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Water sports
Cycling
Table tennis
Yoga class
Sports trainer
Aerobics

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Baby pushchair
Children's buffet
Board games
Children's play area
Toys
Kids club

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Sun loungers
Karaoke
Live entertainment
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

Jl Raya Darmo 68 - 78, Surabaya, Indonesia, 60264

Map view

Jl Raya Darmo 68 - 78, Surabaya, Indonesia, 60264

City landmarks

Zoo

Surabaya Zoo

1.6 km

Landmark

Taman Bungkul

810 m

Landmark

Pointed Bamboo Monument

2.0 km

Park

Bungkul Park

820 m

Landmark

Monumen Kapal Selam

2.5 km

Landmark

Kenjeran Park

800 m

Shopping Area

Central Point Mall

1.1 km

Shopping Area

Surabaya Town Square

1.7 km

Landmark

Suroboyo Monument

1.2 km

Landmark

Temple of Heaven Kenjeran

800 m

Landmark

Stasiun Surabaya Kota

800 m

Park

Apsari Park

800 m

Forest

Pakal Forest

800 m

Park

Mayangkara Park

800 m

Landmark

Taman Korea

750 m

Landmark

Joko Dolog Statue

2.2 km

Landmark

Monkasel

1.8 km

Landmark

Genteng Village Eco Tourism

800 m

Park

Jayengrono Park

800 m

Landmark

Tugu Pahlawan

2.0 km

Landmark

Sura and Baya statue

1.3 km

Landmark

Cagar Budaya Perpustakaan Bank Indonesia

1.0 km

Mall

Darmo Trade Center

2.3 km

Public Building

Grahadi Building

2.5 km

Landmark

Indonesian Cancer Museum

2.2 km

Park

Ade Irma Suryani Nasution Park

2.0 km

Landmark

Taman Surabaya

2.0 km

Landmark

Visma Art Gallery

2.1 km

Nearby

Jl. Darmo

Monumen Perjuangan POLRI

580 m

Spa Centre

Vous Spa

600 m

Restaurants

Trimurti Resto

600 m

Jln. Darmo 68 - 78 Hotel Mercure Surabaya

Lan Hua Restaurant

70 m

Jln. Darmo Mercure Hotel Surabaya

Ayam Bakar Primarasa Dr. Soetomo

690 m

Jl. Dr Soetomo no. 76

Pandan Village

480 m

Supermall Pakuwon Indah 1st floor no. 036-038 PTC 1st Floor no. 36-38

BBQ Frenzy

410 m

Jl. Imam Bonjol no. 125

Pizza Hut Raya Darmo

320 m

Jln. Darmo 79

Casa del Gelato

490 m

Jln. Imam Bonjol 119

Carpentier Kitchen

920 m

Jln. Untung Suropati No. 83 ORE Building

Black Barn Coffee

630 m

Jln. Untung Suropati no. 79

Kayanna Restaurant

570 m

Jl. Dr. Soetomo No.50-52

Tootoomoo

770 m

Jln. Untung Suropati No. 63 Right behind Happy Puppy

Getting around

City Centre

Surabaya32 min · 2.6 km

Airports

Juanda International Airport (SUB)27 min · 17.8 km

Abdul Rachman Saleh Airport (MLG)124 min · 82.1 km

Train

Gubeng Train Station32 min · 2.6 km

Pasar Turi Train Station Surabaya7 min · 4.1 km

Reviews and Ratings

Feedback from previous guests about their experience.

Elizabeth

United States, December 2024

5.6/10

My stay at the hotel was a mixed bag. While the location was decent and the staff tried their best, the rooms left much to be desired with their dated furnishings and cleanliness issues. The amenities available were basic, and the dining experience didn't quite match the expectations. Overall, it felt more like a budget stay than the luxury experience I was hoping for.

Rooms

5.0

The rooms felt very old and not well-maintained, with issues like bad odors and cleanliness. I was disappointed when I found out my room was left unlocked before I entered.

Service

7.0

The service from staff was pleasant throughout my stay, from check-in to check-out, although there were moments where the check-in process felt a bit slow. The front office was commendable in helping me switch rooms when needed.

Location

7.0

The location was pretty good, being just a short taxi ride away from key spots, but it wasn't very walkable which was a little inconvenient.

Dining

5.0

Dining options were varied, but the quality and cleanliness were lacking-particularly frustrating given the prices charged.

Facilities

5.0

Facilities were basic and not particularly impressive. I encountered issues like loose tiles in the pool area, which was concerning.

Deborah

United States, November 2024

6.8/10

I had a mixed experience at this hotel. The location was quite convenient, and I loved the breakfast options that catered to different tastes. However, the room left much to be desired, as it had some cleanliness issues, and the service could use improvement in efficiency. Overall, it had its highlights but also several downsides that affected my stay.

Rooms

5.0

The room had a lingering smell and cleanliness was below expectations.

Service

6.0

Service was a bit slow and impersonal at times.

Location

8.0

The location was convenient for accessing local attractions and amenities.

Dining

9.0

Breakfast had a great variety of options, especially the local dishes.

Facilities

7.0

The facilities were decent but showed signs of wear and tear.

Chris

United States, October 2024

6.4/10

I had a mixed experience at the hotel. While the location was excellent and the rooms were spacious and clean, some issues marred the experience like confusing building layouts and staff communication. The breakfast was varied but crowded, and the service left a lot to be desired. Unfortunately, I don't think I'll be returning for my next trip.

Rooms

7.0

The rooms were spacious and clean, but some of the equipment was a bit old and not functioning properly, especially in the bathroom.

Service

5.0

The service was not ideal; I had issues with my card being charged again and there was a lack of proper communication from the staff.

Location

9.0

The location was excellent, right in the heart of the city and close to transportation options, but not within walking distance to shops.

Dining

6.0

The breakfast had a good mix of options, but the dining area was very crowded and it was hard to find a table on my second day.

Facilities

6.0

Some facilities are in need of maintenance, but overall, the hotel had decent amenities.

Linda

United States, October 2024

6.6/10

This hotel has a fantastic location, perfect for both leisure and business travelers. The amenities provided are quite decent, and while my room was clean and spacious, the service left much to be desired. The dining options were good, but the breakfast experience felt chaotic at times. Overall, the hotel could improve its staff training and maintenance to better match the expectations for a grand establishment.

Rooms

7.0

The room was clean, spacious, and well-stocked with amenities, though it felt a bit dated.

Service

5.0

Service was inconsistent; while some staff were helpful, others seemed indifferent.

Location

9.0

The hotel is centrally located, making it convenient for accessing shopping and attractions in the area.

Dining

6.0

Breakfast offered a variety of options, but the dining area felt overcrowded and chaotic.

Facilities

6.0

The pool area was enjoyable despite some maintenance issues, like cracked tiles.

Spacious rooms

Inconsistent service

Adam

United States, September 2024

6.4/10

I had a bit of a mixed experience at this hotel. While the location was convenient for shopping and the staff were generally pleasant, the rooms and amenities were unfortunately quite dated and lacked attention to cleanliness. The dining options were pretty standard but could use some improvement in variety. Overall, there's potential here, but the hotel definitely needs some upgrades and better management to truly shine.

Rooms

6.0

The room I stayed in felt dated, with some old towels and a general lack of modern amenities, which was disappointing compared to what I expected.

Service

7.0

The staff were friendly and always willing to help, though some seemed unsure about certain procedures, which made things a little confusing.

Location

8.0

The hotel is strategically located within a short taxi ride to major shopping areas, which was a big plus.

Dining

6.0

The dining experience was decent, but I felt it could be elevated to match other aspects of the hotel; nothing particularly fancy stood out.